User’s Guide

 

Precautions for products

- Due to the handmade nature of our products, the actual texture, size, etc. may differ from those shown in the photos and descriptions.

- There are no returns or exchanges of purchased products.

- Please note that the actual texture may differ from the photos depending on the device you are using or the environment you are using it in.

- Please check the description on the product page before purchasing.

- To display in a language other than Japanese, please select the language. Automatic translation is available.

 

 

■ Domestic delivery

Payment options

The following payment options are available.

American Express, Apple Pay, JCB, Mastercard, and Visa

 

 

Time of delivery

We will process the shipment within 3 business days after the order is confirmed.

However, items on sale for a limited time will be shipped after the relevant period.

 

 

Cancellation/change of order

In principle, we do not accept cancellations or changes after the order has been confirmed. Please check the contents carefully before ordering.

 

 

Shipping fees

The fee is 880 yen (including tax) throughout Japan.

*For Okinawa, the fee is 1,980 yen (including tax).

However, products released for a limited time or large items are not eligible. We will separately present their fees at a later date.

 

Gift wrapping and noshi paper

Gift wrapping and noshi paper are not available.

 

Exchanges and refunds

In principle, we do not accept returns or exchanges of products. This shall not apply, however, if the product is damaged, defective, or wrong, and if the user notifies the Company thereof within 8 days from receipt of the product and the Company confirms the details thereof.

Please provide photos to confirm the fact and store the product.

 

Please contact us within 7 days of the delivery date to request an exchange. However, products released for a limited time are not eligible.

 

 

■ Sales and delivery overseas

The Company outsources overseas sales and delivery to WorldShopping. For details, please visit the following URLs.

Links

https://serendouce-crafts.com/pages/international-shopping-guide

 

Read about WorldShopping’s privacy policy here.

https://zig-zag.my.site.com/help/s/privacy-policy?language=ja (Japanese)

https://zig-zag.my.site.com/help/s/privacy-policy?language=en_US (English)